Membership
One concierge, who knows you. That is the whole idea.
A primary concierge relationship
On activation you are introduced to your primary concierge. They are the person you call, text or email, whether the request is a table for Thursday or a month of travel across three countries. When they are away, a colleague briefed on your preferences steps in, and your concierge picks the thread back up on return.
The relationship starts with a personal welcome call. It’s an unhurried conversation about how you like to travel, eat, celebrate and be communicated with, and it becomes the working brief for everything that follows.
Thoughtful coordination
Most requests have more parts than they first appear to. Your concierge takes ownership of all of them: sourcing options, confirming details, holding the timeline and keeping you informed at the level you prefer. You approve; we execute.
Spouse and domestic-partner privileges
Membership is designed to serve a household. A spouse or domestic partner may contact your concierge directly and enjoy relevant privileges of your membership. The precise scope is set out in the membership terms you receive at activation.
What membership includes, and what it doesn’t
Membership covers the service: your concierge’s time, sourcing, coordination and follow-through. Travel, tables, tickets, gifts and experiences arranged on your behalf are purchased separately and at the applicable cost, which is always confirmed with you before anything is committed.
Nothing is booked, and nothing is charged, without your approval. Once you approve an arrangement and its cost, Valestra invoices you (card, wire or Zelle) and makes the booking on your behalf. Valestra remains your point of contact throughout; if a supplier falls short, we put it right for you first and take the matter up with the supplier ourselves.
Unlimited reasonable requests
Membership includes unlimited reasonable requests. Ordinary concierge work carries no additional fee; you pay only the actual cost of what is arranged.
Hours and reach
Valestra is a U.S.-based service and arranges requests and experiences worldwide. Your concierge works normal U.S. business hours. Outside those hours we are reachable for genuine emergencies; routine requests are handled during business hours.
Membership pricing
- Founding Members
- $299 per month, or $2,995 per year. Available to the Founders 100 only, for as long as the membership remains active.
- Membership
- $399 per month, or $3,995 per year.
Membership may be cancelled at any time. There is no option to pause a membership; a member who cancels and later returns rejoins at the pricing in effect at that time. Payment terms are confirmed at activation alongside the membership terms.
From application to your first request
- Application
Tell us who you are and what you’d like handled.
- Review
Every application is read and answered personally. Membership is deliberately limited: an approved applicant may be placed on a short waitlist so that service to existing members is never stretched.
- Founder Welcome Letter
A personal letter from the Founder with your private activation link, valid for seven days.
- Private Activation
Membership terms and pricing are confirmed and membership is activated on successful payment.
- Concierge Introduction
Your concierge is in touch within one business day to arrange your welcome call. Service begins immediately.